Amed Concierge Services – Booking Terms & Conditions

By making a booking with Amed Concierge Services, you agree to the following Booking Terms & Conditions.

1. Booking Confirmation

All transfers, tours, activities, private drivers, private chefs, catering, wellness services, boat trips and concierge services are subject to availability and are only confirmed once full payment has been received.

2. Payment Terms

• 100% payment is required to confirm all bookings unless otherwise agreed in writing.
• Payment may be made by bank transfer, cash, online payment gateway or card payment.
• Payments made via our online payment gateway or card terminal are subject to a 3% processing fee.
• Prices are quoted in the stated currency unless otherwise specified.
• All bank charges, payment gateway fees, intermediary bank charges and currency conversion costs are the responsibility of the guest.
• Amed Concierge Services must receive the full invoiced amount before a booking is confirmed.

3. Cancellation & Refund Policy

• All confirmed bookings are non-refundable.
• Where possible, Amed Concierge Services will assist with rescheduling your booking, subject to supplier approval, availability and any applicable supplier fees or price differences.
• If a supplier cancels a booking, or the service cannot operate due to unsafe weather, sea conditions or other safety concerns, we will offer:
  • A suitable alternative;
  • A rescheduled date; or
  • A refund where no reasonable alternative can be provided.

Failure to arrive at the agreed meeting point or service location without prior notice will be treated as a cancellation and no refund will be payable.

4. Changes to Bookings

Requests to amend dates, guest numbers or booked services are subject to supplier approval and availability. Additional charges or revised pricing may apply.

5. Concierge Service Fees

Our standard concierge service is included in the advertised price of all bookings made and confirmed during our normal business hours.

Business Hours

Our standard business hours are 09:00–17:00 (Bali Time / WITA, UTC+8), seven days a week.

After-Hours Concierge Service

Requests received outside our standard business hours may be accommodated, subject to availability, and will incur a flat After-Hours Concierge Service Fee of USD 25.

Premium Concierge Services

Certain requests require significant planning, coordination or dedicated concierge support and may incur a Premium Concierge Service Fee from USD 35.

This may include, but is not limited to:

• Bespoke itinerary planning
• Multi-day travel planning
• Last-minute or urgent requests
• Special occasion or celebration planning
• Villa pre-stocking and provisioning
• Restaurant reservations requiring extensive coordination
• Private yacht, helicopter or luxury charter arrangements
• Personal shopping or sourcing
• VIP concierge services
• Requests requiring significant research, planning or supplier coordination

Any applicable Concierge Service Fee will always be advised and approved by the guest before work commences.

6. Third-Party Suppliers

Many services are provided by carefully selected third-party suppliers.

Where a supplier has different payment, amendment or cancellation terms, those terms will apply to the relevant booking.

7. Guest Responsibilities

Guests are responsible for:

• Providing accurate booking information.
• Arriving at the agreed meeting location on time.
• Following all safety instructions provided by the service provider.
• Disclosing any relevant medical, dietary or mobility requirements before the service commences.

Comprehensive travel insurance is strongly recommended.

8. Force Majeure

Amed Concierge Services is not responsible for cancellations, delays or changes resulting from events beyond our reasonable control, including severe weather, natural disasters, transport disruptions, government restrictions, supplier operational issues or other force majeure events.

Where possible, we will work with our suppliers to obtain amendments, alternative services or refunds where applicable.

9. Liability

To the fullest extent permitted by law, Amed Concierge Services’ liability is limited to the value of the services booked directly through us. We are not liable for indirect or consequential losses, missed connections, supplier changes or circumstances beyond our reasonable control.

10. Governing Law

These Booking Terms & Conditions are governed by the laws of the Republic of Indonesia.

11. Contact

Amed Concierge Services

Email: info@amedconcierge.com

WhatsApp: +62 822 3087 5877

Website: www.amedconcierge.com

Payment of the full booking amount constitutes acceptance of these Booking Terms & Conditions.